Fragmented Customer Bases
The ability to scale your startup
is driven more by…
How you build the customer base,
than how you build the product.
……….
All things equal, the customer base has a bigger impact on achieving product-market fit and scaling.
Fragmented customer bases are tricky to serve, build product for, and scale.
Aligned customer bases are flywheels.
………..
There’s a reason it’s called a customer “base”.
It’s the foundation of your business.
A solid foundation accelerates growth,
a fragmented foundation hinders growth.