Lying Averages & AI Accuracy
Averages lie…especially when evaluating AI accuracy.
Is an 80% model accuracy good? Here’s how you know:
Ask your team these two questions:
– When does the model perform well?
– When does the model perform poorly?
Here’s what you may find:
– Accurate on weekdays, but not weekends.
– Accurate for some customers, but not for the others.
– Accurate at peak times, but not at non-peak times.
– Accurate with 6-months of data, but not with 3-months of data.
– Accurate when users keep data clean, but not when system hygiene is poor.
The goal isn’t 100% accuracy.
The goal is the “right accuracy” under the “right conditions.”
Experienced AI teams do this well.
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